Return Policy

At TechStore.com.pk, we want you to shop with complete confidence. Products can be returned within 7 days after delivery if you are not satisfied. In case the product is damaged, broken, or anything is missing, a video or photo proof is required for the claim. We are committed to making your return process as smooth and hassle-free as possible.

• Wrong item delivered — courier cost covered by us
• Damaged product received — courier cost covered by us
• Faulty product — courier cost covered by us
• Receipt or proof of purchase is required
• Gift cards and downloadable software cannot be returned

Valid Reasons for Return

We accept returns only for genuine and valid reasons to ensure fairness for all our customers. Our team carefully reviews every return request before processing. We want to make sure that every customer receives exactly what they ordered in perfect condition. Please contact us as soon as possible if you face any issue with your order.

• Product is physically damaged or broken upon delivery
• Product is defective or not working properly
• Wrong product has been delivered
• Product does not fit as expected

Refunds

Once your return is received, our team will inspect the item and notify you by email. We will inform you of the approval or rejection of your refund as quickly as possible. If approved, the refund will be credited back to your original payment method within a few business days. Please note that sale items are not eligible for refunds under any circumstances.

• Check your bank account if refund seems delayed
• Contact your credit card company for posting delays
• Contact your bank for processing time issues
• Reach us on WhatsApp if refund is still not received

Exchanges & Shipping

We only replace items if they are defective or damaged at the time of delivery. If you need an exchange, simply contact us on WhatsApp and we will guide you through the process. Return shipping costs are the responsibility of the customer and are non-refundable. For expensive items, we recommend using a trackable shipping service for your own protection.

• Exchange only for defective or damaged items
• Return shipping cost is paid by the customer
• Use trackable shipping for high-value returns
• We do not guarantee receipt of returned items

Need Help?

Our support team is always ready to assist you with any questions or concerns. We believe in providing fast and friendly support to all our valued customers. You can reach us directly on WhatsApp for the quickest response. We are here to help you every step of the way.

📲 WhatsApp: 0331 0000203